Support of EZProxy and other 3rd Party Web Proxy Server Programs

ACS Publications does not support the implementation, configuration, or technical support of 3rd party web proxy server programs. For assistance with configuration and support of EZProxy and other web proxy server applications, please consult your vendor.        

SR – Why is my ACS Mobile app crashing when I go to C&EN Latest News Tab?

Dear , We are aware of the problem and are actively diagnosing it. It is our highest priority bug. Thank you for your patience and understanding. Sincerely, ACS Customer Services & Information

SR – I can’t get to my galley proofs, and instead get an ERROR, what’s going on?

"Dear <customer>, Thank you for contacting ACS Customer Services and Information. Kindly utilize the following link to gain access to your galley proof and other materials. <copy/paste the url link here and make certain it begins as "https://proof-review.acs.org/aprs/APRSHome…." Let me know if I may be of any further assistance. <CSR> … Continue reading “SR – I can’t get to my galley proofs, and instead get an ERROR, what’s going on?”

SR – Why can’t log into my institution to get to my journal using IP or other authentication method?

  Dear , Thank you for contacting Journals Publications Support. I am forwarding your subscription access issue to the ACS Sales Operations.  They should be able to further assist you. You may contact the ACS Sales Operations team by e-mail at ACS_Pubs_Assist@acs.org or by phone at (888) 338-0012 (U.S. and Canada) or … Continue reading “SR – Why can’t log into my institution to get to my journal using IP or other authentication method?”

FAQ about SUSHI

What is SUSHI? SUSHI stands for Standardized Usage Statistics Harvesting Initiative. It is a standard protocol (ANSI/NISO Z39.93-2003) that can be used by electronic resource management (ERM) systems (and other systems) to automate the delivery of COUNTER usage statistics. What COUNTER reports can be delivered with SUSHI? SUSHI 1.6 supports … Continue reading “FAQ about SUSHI”

How can I contact Customer Services & Information?

ACS Customer Services & Information is available for support continuously from Sunday evenings through Friday until 8:00 pm EDT (except holidays). On call staff are assigned to monitor the systems supported over the weekend and holidays, however, delays in responses to support requests may be experienced during the off hours. You … Continue reading “How can I contact Customer Services & Information?”

Do I need to have JavaScript enabled in my browser to view the Web site?

It is highly recommended that you have JavaScript enabled in your browser (the default setting). Many features of this site require JavaScript, including logging in. The figure viewer, which allows you to browse all of the figures within the HTML article, is also one of those features. We strongly encourage … Continue reading “Do I need to have JavaScript enabled in my browser to view the Web site?”

How do I activate my ACS Librarian Administrator account?

  How do I activate my ACS Librarian Administrator account? 1. Use the link sent to you via e-mail from the Sales Analysis and Support or use the link below  http://pubs.acs.org/page/institution_activation 2. To complete registration follow the steps below  

I received a message asking for payment for an article, but I know my institution subscribes to this journal. Who can I contact for help?

To confirm that your subscription is properly registered, please contact the ACS Publications Help Desk by e-mail at support@services.acs.org or by phone at (800) 227-9919 (U.S. and Canada) or (202) 872-4357 (outside North America).

Where can I access my Web Usage statistics?

  Institutional librarians can log in using their ACS ID and access the Librarian Administration Center from their Profile page. In the Librarian Administration Center, they can view the usage statistics for their institution. If you do not have an ACS ID that has librarian administration privileges, please contact another … Continue reading “Where can I access my Web Usage statistics?”