The ACS Office of Society Services (OSS) can make most of these changes in PMA and then it passes the info to NetFORUM - they are not supposed to be updating member records directly, but this is their workaround. Feel free to send any of these types of requests to OSS - if it is more complicated and they cannot assist then they will pass it on to ACS Member & Subscriber Services (M&SS). They are in the same email system so they can just transfer the ticket over to their queue.
- Confirm member number
- Confirm active membership status (but not more details such length of time, when renewal is due, etc)
- Confirm ACS ID registration
- Change mailing address
- Change email address
- Change password
NOTE: PMA means Portal Admin. It is essentially administrative access to the "Edit My Profile" function for the ACS ID and allows OSS to update a customer's profile for them.