For security reasons, ACS Paragon Plus will not send you your current password. Instead, by entering your primary email address in the 'Forgot your User ID and/or Password?' field, you will be provided with a link to reset your password.
When a User enters an e-mail address into the "Forgot Your User ID and/or Password" field, the system will send an e-mail containing a link to the page where the User is able to reset the ACS Paragon Plus password.
PLEASE NOTE: If you are not receiving e-mails from Paragon Plus, or if someone to whom you are sending e-mails is not receiving them when you send them through Paragon Plus, it is likely that the receiving server is filtering out spoofed e-mails. To correct the problem, the intended recipient needs to contact their IT department, asking them to “whitelist” the following server: uranus.scholarone.com. Whitelisting the ScholarOne server marks it as a valid e-mail sender.