I used the Forgot your User ID and/or Password feature, but I never received an e-mail from the system.

If you do not receive an e-mail message after requesting it from Forgot your User ID and/or Password functionality:

• Check your email client spam filter
• Check with your IT department or email server provider for server level spam filters
• The system may not recognize the e-mail address you entered as belonging to an ACS Paragon Plus account. If you have other e-mail addresses, you can try entering them in the Forgot your User ID and/or Password? feature.
• Contact the ACS Publications Help Desk.